Shop at Miller logo
Back to Home

Legal

Returns and Refunds Policy

Last updated: June 19, 2026

We want you to be completely satisfied with your purchase from shopatmiller.com. If you are not satisfied for any reason, we're here to help. This policy outlines our returns and refunds process for Miller Warehouse, LLC.

1. Return Window

You have 30 days from the date of delivery to initiate a return. Items must be returned in their original, unused condition with all original packaging, documentation, and accessories included.

2. Eligible Items

The following items are eligible for return:

  • Unopened or unused products in original packaging.
  • Items that arrived damaged or defective (see Section 5).
  • Items that were incorrectly shipped.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been opened, used, or installed (unless defective).
  • Software licenses or digital downloads after activation.
  • Items returned after the 30-day window.
  • Items damaged due to customer misuse, neglect, or unauthorized modification.

4. How to Initiate a Return

  1. Contact us at support@shopatmiller.com with your order number and reason for return.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number and return shipping instructions within 2–3 business days.
  3. Package the item securely and ship it to the address provided. Include the RMA number on the outside of the package.
  4. We recommend using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.

5. Defective or Damaged Items

If you receive a defective or damaged item, contact us within 7 days of delivery. We will provide a prepaid return shipping label and offer a replacement or full refund at your discretion.

6. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

8. Contact

Miller Warehouse, LLC
Email: support@shopatmiller.com